Warranty

This warranty policy applies to Eahora Urace electric road bikes and accessories purchased within the continental United States.
The warranty coverage is limited to the original owner and is non-transferable.

1. Warranty Coverage & Duration

Part Warranty Period Warranty Scope

Frame

4 years

 

material fracture

 

Non-absorber fork

1 year

 

performance failure

 

Motor

18 Months

 

quality fault/break down/performance failure

 

Electic control

18 Months

 

performance failure

 

Battery

18 Months

 

quality fault

 

Display/Dashborad

1 year

 

performance failure

 

Other non-consumable parts

1 year

 

damaged/performance failure

 

  • Note:

    • Other non-consumable parts: cushion, seat post, shifter lever, rear derailleur, spindle, handlebar, stand tube, foot pedal, bearing, connecting rod and connecting rod connecting screws. (In accordance with the warranty period limit provided by the parts factory).

  • Exclusions:

    • Normal wear and tear (tires, brake pads, chains, etc.).

    • Damage from misuse, accidents, modifications, improper maintenance, or non-original parts.

    • Water damage, extreme weather, or force majeure events (e.g., floods, fires).

2. Claims Process

  • Step 1: Contact support at support@eahoraurace.com with:

    • Proof of purchase (required).

    • Photos/video of the defect.

  • Step 2:

    • Eahora Urace reviews the claim and may provide troubleshooting guidance.

    • Approved claims: Free replacement parts shipped to the continental U.S. (or original purchase country).

  • Step 3: Only for unrepairable bikes（e.g.,  severely broken frame）:

    • Return the bike for inspection (Eahora Urace provides a shipping label).

    • Customer pays return shipping if opting for self-arranged returns.

  • Note: （Eahora Urace is committed to delivering a promise of professionalism when it comes to handling all bike issues. Unrepairable ebikes are approved to be replaced or returned, and customers do not need to bear any costs. If the customer rejects cooperating to repair, a 30% depreciation fee will be applied and the customer is also responsible for the round-trip freight cost. Eahora Urace will not provide a return shipping label, and customers have to arrange for self-return or organize their own return shipment.）

3. Exclusions & Limitations

  • No coverage for:

    • Secondhand owners or commercial use.

    • Damage from crashes, overloading, stunts, or unauthorized repairs.

    • Consumables (tires, tubes, grips, etc.).

  • Shipping damage:

    • Report within 10 days of delivery. Include photos, signed Bill of Lading, and retain packaging.

  • Chargeback disputes: Warranty services pause if a credit card chargeback is filed while the customer retains the product.

4. Customer Responsibilities

  • Inspect upon delivery: Note damage on the Bill of Lading and photograph immediately.

  • Follow guidelines: Use only Eahora Urace-approved parts and chargers.

  • Respectful communication: Rude or abusive behavior may result in terminated support, voided warranties, or account cancellation.

5. Liability Disclaimer

  • Eahora Urace is not liable for:

    • Indirect damages (e.g., injury, property loss, economic harm).

    • Third-party repairs or parts unless pre-authorized.

    • Shipping damage if using freight forwarders or self-arranged returns.

Contact: support@eahoraurace.com | Claims deadline: 1 year from purchase date.